Othla

Shipping & Delivery Policy

Last updated: August 7, 2026

At Othla, we ship across India through multiple courier partners so we can offer the fastest, cheapest, or most reliable option for your pincode. At checkout you'll see every eligible option side-by-side and pick what suits you best. Our current courier partners are:

  • Shadowfax— fast pan-India express delivery, especially competitive in South India and Karnataka. Typically 1–3 business days.
  • Ekart Elite— nationwide delivery with flexible slot windows. Typically 2–5 business days.
  • Shiprocket— aggregated network of surface + air couriers used as a fallback for pincodes where the above two aren't serviceable.
  • Local Bengaluru delivery (bike / scooter) within a 5 km radiusof our Sahakara Nagar store — free on qualifying orders (see §2 below). Same-day when ordered before 5:00 PM, else next-morning. This is the only fulfilment we offer for fresh / perishable items (Milk Kefir, Microgreens) — beyond 5 km, please pick up in store or arrange your own courier.
  • Store pickup — available for every order regardless of location. See §3 below.

1. Serviceable Locations

We currently ship across India. Serviceability depends on your delivery pincode and the courier partners available in your area. Enter your pincode at checkout and we'll fetch live rates from all eligible couriers, tagging the “Cheapest” and “Fastest” options.

Some perishable / cold-chain items (fresh probiotic beverages, microgreens) are available for Bengaluru delivery or store pickup only. These restrictions are shown clearly on the product page and enforced at checkout.

2. Local Bengaluru Delivery (3 km radius)

For addresses within a 3 km radius of our Sahakara Nagar store, we offer bike / scooter delivery in our own vehicles:

  • Same-day delivery: orders placed before 5:00 PM IST
  • Next-morning delivery: orders placed after 5:00 PM
  • Fee:₹0 (free) on orders ≥ ₹500; otherwise ₹30. Above ₹500 the fee is fully waived.
  • Requires: GPS location shared at checkout, or a high-confidence address geocode (Google Maps auto-verifies).

You'll see whether you're in the local zone as soon as you enter your delivery address on the checkout page.

3. Store Pickup

Every order can be picked up in person from our Sahakara Nagar store at no charge. Choose “Pick up from store” at checkout. We'll notify you via WhatsApp when your order is ready — typically 2–3 days for made-to-order items (fresh probiotics, microgreens, cold-milled flours) and same day for stocked items.

4. Delivery Timelines

Estimated delivery times after dispatch (varies by courier and destination):

  • Bengaluru (3 km local): same-day / next-morning
  • Bengaluru (city-wide, Shadowfax / Ekart): 1-2 business days
  • Karnataka & nearby states: 2-4 business days
  • Metro cities (Mumbai, Delhi, Chennai, etc.): 3-5 business days
  • Rest of India: 4-7 business days
  • Remote / North-East regions: 7-10 business days

Delivery estimates are indicative. Actual timelines may vary due to weather, holidays, courier delays, or other factors beyond our control.

5. Order Processing Time

Stocked items are processed and dispatched within 1-2 business days from the time of order confirmation. Made-to-order items (fresh microgreens, probiotic beverages, cold-milled flours) have a preparation time of 2-4 business days as we make each batch fresh after your order — the exact ETA is shown on the product page and at checkout.

If your order mixes stocked and made-to-order items, the entire order dispatches after the longest-lead-time item is ready. Orders placed on weekends or public holidays begin processing the next business day.

6. Shipping Charges

Shipping charges are calculated live at checkout and depend on:

  • Order weight and dimensions
  • Delivery pincode and distance
  • Chosen courier (each with its own zone-based rate card)

Free delivery threshold: orders ≥ ₹700qualify for free courier delivery via at least one of Shadowfax / Ekart / Shiprocket (whichever is cheapest for your pincode). Below the threshold you'll see live rates for each eligible courier — pick what suits you.

Fresh & perishable items: Milk Kefir and all Microgreens are dispatched only within a 5 km radiusof our Sahakara Nagar store — they spoil in 24–48h regular-courier transit. If your address is beyond 5 km and your cart contains any perishable item, please choose Store Pickup or the new “I’ll arrange my own courier” option at checkout (Porter / Swiggy Genie / Uber Parcel — you dispatch your own rider to collect from our store; free delivery does not apply).

A mandatory ₹15 “Packaging & Carry Bag” charge is added to every order (GST-inclusive at 18% under HSN 4819). This covers food-safe packaging materials for your goods.

7. Order Tracking

Once your order is dispatched, you will receive:

  • An email with the AWB (tracking) number + courier name
  • A WhatsApp notification with the tracking link
  • Real-time tracking on our site at /track/<your-order-id> — works with Shadowfax, Ekart, and Shiprocket AWBs.

8. Packaging

We use food-safe, eco-friendly packaging wherever possible. Perishable items are packed with appropriate insulation. We strive to minimise plastic use and encourage recycling.

9. Failed Deliveries & Re-attempts

Our courier partners typically attempt delivery 2-3 times before returning the package. To ensure successful delivery:

  • Provide an accurate and complete delivery address
  • Ensure your phone is reachable during delivery hours
  • Be available to receive the package or designate a recipient

If delivery fails after multiple attempts, the package will be returned to us. Re-shipping will incur additional charges.

10. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please contact us immediately at info@smartlythought.com with your order ID and photos (if applicable). We will work with the courier partner to investigate and either replace the order or issue a refund per our Refund Policy.

11. International Shipping

We currently do not offer international shipping. We hope to expand globally in the future. For bulk or international enquiries, please email info@smartlythought.com.

12. Contact Us

For any questions about shipping or to track your order:

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