Privacy Policy

At Othla ("we", "us", "our"), accessible from https://othla.me, the privacy of our visitors and customers is one of our top priorities. This Privacy Policy document outlines the types of information we collect, how it is used, and the rights you have regarding your personal data.

1. Information We Collect

We collect personal information when you:

Create an account on our website (name, email address, phone number)
Place an order (delivery address, payment details)
Sign in via Google OAuth (your name, email, and profile photo from Google)
Contact us for support or queries
Browse our website (cookies, device information, browsing patterns)

2. How We Use Your Information

Your information is used to:

Process and fulfil your orders
Send order confirmations, delivery updates, and support communications
Authenticate your account and prevent fraud
Improve our products, services, and website experience
Comply with applicable Indian laws and regulations

3. Payment Information

We use Razorpay as our payment gateway. We do notstore your full credit card or debit card details on our servers. All payment information is processed securely by Razorpay in accordance with PCI-DSS standards. You can review Razorpay's privacy policy at razorpay.com/privacy.

4. Shipping & Logistics

We use Shiprocket for order fulfilment and tracking. Your delivery address and contact details are shared with Shiprocket and the courier company assigned to deliver your order, solely for the purpose of delivering your purchase.

5. Data Storage & Security

Your data is stored on secure servers hosted by Supabase (PostgreSQL) and Vercel. We implement industry-standard security measures including encryption in transit (HTTPS/SSL) and at rest. Account passwords are hashed using bcrypt and never stored in plain text.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach.

6. Cookies

We use cookies for essential functions like maintaining your shopping cart, session management, and authentication. You can configure your browser to refuse cookies, but this may impact website functionality.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your data is shared only with:

Razorpay — for payment processing
Shiprocket — for shipping and delivery
Supabase — for database hosting
Vercel — for website hosting
Government authorities — only when required by Indian law

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent for marketing communications

To exercise any of these rights, please email us at info@smartlythought.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@smartlythought.com
WhatsApp: +91 97560 09292 (chat only)
Address: 1638/14, South East Corner Shop, 20th D Cross, 8th A Main, B-Block, Sahakara Nagar MCECHS Layout, Bangalore 560092, Karnataka, India